Terms & Conditions

All our quotations are valid for 30 days from the issuing date.

Please read the quotation/order carefully to ensure all details are correct. Make sure everything you require is mentioned clearly in the offered quote. If you are unsure or need further clarification, please feel free to contact our staff.

Inside Story does not take responsibility for incorrectly selected fabrics, products and accessories. We request the customer checks the quote properly before we begin our job. 

Window Treatments

If you are ordering curtains, blinds, shutters or sliding panels, please advise if you require the removal of existing window treatments, as this would incur an additional cost.

Inside Story takes no responsibility for products not fitting due to alterations made to the windows or floors after initial measurement. This includes changes made by builders to reveals, architraves or floors. Any alteration to the product will incur an additional cost to you.

Fabric Dye Lot Variations

Fabrics may vary slightly in texture and colour to the sample or standard cutting. If you wish to see the actual material in stock at the time of order, we can arrange a “stock cutting” for you. However, it may take 3-4 weeks. Inside Story takes no responsibility for fabric dye lot variations.

Order Turnaround Time

The turnaround time given to you is an estimate only. Delivery times vary throughout the year and may be extended due to causes outside of our control. Inside Story takes no responsibility for delays caused by our suppliers (for example, out of stock or discontinued products or those faulty upon arrival).

Order Cancellations

A cancellation fee of

1. 50% of the total order value or
2. Full payment of any products ordered by Inside Story and labour already carried out by Inside Story, whichever is greater, is payable if you cancel your order.

Deposit & Payment

All quotes require a 50% deposit to proceed with orders.

The balance is payable on the day of installation/delivery. We request progress payments for partial deliveries. Goods remain the property of Inside Story until the customer makes the final payment. 

If you experience any problems with the product, you must notify us within seven days of installation/delivery. You may withhold a maximum of 10% of the final payment until we resolve the reported problem.

We work with third-party debt collection agencies to recover the outstanding debt after 30 days. The customer must bear the cost incurred in the debt collection with the charge added to the outstanding debt. An interest of 12% per annum applies on overdue amounts.

Liability

We at Inside Story are not liable for any damage or injury caused by the use or misuse of products supplied by us.

Please read and select carefully. Inside Story does not take responsibility for your selections in the unlikely event that you are not satisfied with the end result.

Order Acceptance

I have read the quotation carefully and understand it is correct and complete. Therefore, I accept the terms and conditions and wish to proceed with the order.