Our standard lead time is 8-10 weeks on most made to order items. Lead times can vary during the year due to workload. Kindly contact our showroom for an accurate lead time.Upon confirmation of your order, you will receive updates from our customer care team. 

Log in to your account and notice your name will appear in the right-hand window. To edit your account information and delivery details, click on 'Edit' and update accordingly.

We offer international shipping on our complete range of offerings (excluding lighting). We request you to contact us directly to discuss your requirements instead of placing an order through our online store.

Yes, we are keen to develop ongoing relationships with related businesses in the trade. For further details, please feel free to contact us.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Inside Story offers an extensive collection of fabrics to suit most requirements. However, if there is something in particular that you are looking for, please let us know.

You can reach us via email or phone and provide your recommendations and feedback. 

We recommend you make your choice carefully as we do not offer refunds or exchanges if you change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website. For any additional questions, please refer to our Terms & Conditions.

Kindly contact us within 24 hours of placing an hour if it needs any changes. Any change requests made after this time may not be possible or might incur additional charges.

Yes! Place a request via email or the consultation booking option on our site.

Enter your email address into the account login field to receive an email to reset your account password.

We will email you updates regarding your order and call you to arrange delivery. Please note that after orders are ready, we quickly dispatch them as we do not have facilities for storing the completed orders.

Our delivery charge covers a single delivery made at ground level and easy access during the weekday delivery hours. The service also includes rubbish removal, placement and assembly if required. We require someone available onsite at the time of delivery to check and sign for all furniture deliveries.

You can request a change of delivery address held in our records until we dispatch your order. So, we suggest you contact our head office or email onlinestore@jardan.com.au as soon as possible and let us know of any changes, and we will do our best to accommodate your request.

You will receive an automated email confirming your online order. If you cannot see this email, please check your junk/spam mail.