1. Showroom Consultation & Direct Purchasing

Our Fyshwick showroom and extensive textile and wallpaper library are open to the public.

Our showroom team includes experienced design professionals who can provide knowledgeable, considered guidance across our collections. Whether you are selecting a sofa, light fitting, wallpaper, fabric, window treatment or custom-upholstered piece, we are happy to share our expertise and help you make an informed selection.

This includes:

• Professional product and material guidance within the showroom
• Assistance with colour, fabric, wallpaper, lighting and furniture selections
• Access to our extensive textile, wallpaper, lighting, furniture and furnishing collections
• Samples, product information and ordering assistance
• Coordination with our workshops where required

Our showroom consultations are focused on individual product selection and purchasing. They do not extend to the broader design development involved in creating or resolving an interior.

Home visits, room planning, spatial design, design concepts, extensive sourcing, detailed selections across multiple elements or ongoing design advice are provided as part of our professional design service and are charged accordingly.

2. Comprehensive Interior Design

For clients who would like us to develop a complete interior, an individual room or a significant part of a project, our comprehensive design service provides a more involved and considered approach.

Here, our expertise is applied to the interior as a whole. We consider how the individual elements relate to one another and take the time to develop, refine and coordinate the design.

Depending on your project, this may include:

• Site consultation and measurement
• Spatial planning and furniture layouts
• Colour, textile, wallpaper, finish and lighting selections
• Furniture, artwork, fixture and accessory sourcing
• Custom furniture, upholstery, window treatments and joinery
• Concept presentations and itemised product and workshop estimates

Project management and installation coordination can also be provided where required at our professional hourly rate.

The exact scope of the design service is agreed before design work begins.

Why professional design matters

A successful interior is more than a collection of attractive products. Scale, proportion, light, colour, texture, comfort and practical use all need to work together.

Our role is to bring these elements together, helping you make decisions in the right order and avoid unsuitable purchases, conflicting finishes and unnecessary expense.

A cohesive result

We consider the complete space rather than recommending products in isolation. Furniture, lighting, window treatments, colours, materials and custom elements are developed as one coherent interior.

Greater choice

Our showroom represents only part of what is available to us. Through our Australian and international supplier relationships, we can access an extensive range of textiles, wallpaper, lighting, furniture, rugs, art, accessories and custom manufacturing options.

We narrow this choice into a considered selection appropriate to your home, lifestyle and budget.

Experience you can rely on

After 30 years in business, we understand both the creative and practical sides of delivering an interior. Our experience helps clients make confident decisions, use their budget effectively and avoid costly mistakes.

A home that feels like yours

We do not impose a predetermined style.

We begin by understanding how you live, what you already own and what you want your home to achieve, then develop an interior that feels personal, appropriate and distinctly yours.

The practical benefit: clarity before purchasing, fewer unsuitable decisions and a more cohesive result.

Design supported by craftsmanship

Much of our work is bespoke, using quality materials and experienced local craftspeople.

Our on-site Fyshwick workshops allow designers and artisans to work together throughout the process, giving greater control over dimensions, materials, detailing and finish.

We can create or modify:

• Upholstered furniture, sofas, chairs and ottomans
• Bedheads and bedroom furniture
• Curtains, blinds and window treatments
• Cushions and soft furnishings
• Custom joinery and cabinetry
• Individual pieces designed for a particular room or purpose

Having design, manufacturing and installation expertise within one team, all located at the same destination, provides continuity from the initial concept through to the finished interior.

Specialist window furnishings

A successful window furnishing involves more than selecting an attractive fabric.

We consider privacy, light control, insulation, operation, scale, fabric performance and the relationship with the wider room.

Our designers develop the brief, our workroom manufactures the approved treatment, and our experienced installers ensure curtains are hung, trained and dressed to the appropriate standard.

From brief to installation — design, specification, local manufacture and specialist installation considered as one process.

Established supplier relationships

Over many years, Insidestory has developed strong relationships with trusted manufacturers and suppliers.

These relationships provide valuable product knowledge, technical support and warranty assistance. Our longevity also means we remain available to support the products and services we supply.

Design Fees & Project Investment

Professional design work is charged separately from products, manufacturing and installation. This allows us to dedicate the appropriate time and creative attention to your project while keeping professional costs transparent.

PROFESSIONAL HOURLY RATE

$275 per hour, including GST

Single Space Focus
Suitable for a living room, bedroom, dining room, home office or other clearly defined space.

Minimum project budget:
$15,000 in product and custom manufacturing expenditure

Initial design deposit:
$1,650 including GST

Up to six hours of concept development and planning

Depending on the agreed scope, this may include site consultation, measurements, spatial planning, room concept, colour and material selections, lighting, furnishings, concept presentation and itemised estimates.

Full Interior Transformation

Suitable for multiple rooms or a more substantial interior transformation.

Minimum project budget:
$40,000 in product and custom manufacturing expenditure

Initial design deposit:
$3,850 including GST

Up to 14 hours of concept development and planning

Depending on the agreed scope, this may include a complete interior concept, spatial planning, coordinated selections across multiple rooms, Australian and international sourcing, custom furniture, joinery, upholstery and window treatments, and itemised estimates.

These are starting guidelines. Following our initial discussion, we will confirm the recommended service level and provide an appropriate design fee proposal.

Our Design Process

1. Initial Discussion
We discuss your project, priorities and anticipated budget and recommend the most appropriate way to work with us.

2. Brief & Engagement
For comprehensive design projects, we confirm your requirements, scope and design brief.

3. Design Deposit
The initial deposit is paid before design work begins. Professional time is charged at $275 per hour, including GST, and applied against the deposit.

4. Site Consultation
We visit your home, assess the space, take relevant measurements and identify existing furniture, artwork and architectural features to be incorporated.

5. Concept Development
We develop the design direction, including spatial planning, colours, finishes, textiles, lighting, furniture, window treatments, upholstery and joinery as required.

6. Presentation & Budget
We present the recommendations and provide itemised estimates for proposed products, custom work and services.

7. Approval & Ordering
Once selections are approved and required deposits received, products are ordered and custom manufacturing begins.

8. Manufacture & Supply
Custom work is produced from the approved brief, with project management available where required.

9. Delivery & Installation
We coordinate the agreed delivery and specialist installation.

Additional Professional Services

The initial design deposit covers the professional hours stated. If a project requires additional design development, meetings, reselection or work outside the agreed scope, we will advise you before proceeding.

ADDITIONAL DESIGN, PROJECT MANAGEMENT & INSTALLATION COORDINATION

$275 per hour, including GST

Where required, this may include:

• Liaising with suppliers, trades and contractors
• Monitoring production and delivery schedules
• Coordinating site access and installation
• Attending deliveries or installations
• Resolving site-related matters
• Coordinating furniture and furnishing placement

Every project is approached with fresh eyes and an independent assessment of its particular requirements. The level of project coordination and site involvement is tailored to the needs of each project and charged separately from design services.

Products, Custom Work & Installation

Products, custom manufacturing, freight, delivery, installation and external trade costs are quoted separately from the design fee unless expressly included in the approved quotation.

Written estimates or quotations are provided for approval before orders are placed or manufacturing begins.

Insidestory Pty Ltd’s standard terms and conditions apply to all quotations and orders.

Payment

Design Services
The initial design deposit is invoiced before the comprehensive design service begins. Additional design, project management or installation coordination is charged at $275 per hour, including GST.

Products & Custom Orders
A 50% deposit is required for approved product orders and custom work, with the balance due on completion. Progress payments may apply to larger or longer-term projects and will be agreed in advance.

Delivery & Installation
Delivery, installation and external trade costs are quoted separately unless expressly included. Insidestory project management and installation coordination are charged at $275 per hour, including GST.

Begin Your Project

Beginning a project with Insidestory is straightforward.

1. Contact Us
Visit our Fyshwick showroom or contact us to discuss your project.

2. Share the Details
Provide photographs, plans or other available information, along with the rooms involved, what you hope to achieve and your anticipated budget.

3. Choose the Right Service
We will recommend either our Showroom Consultation & Direct Purchasing service or the appropriate level of Comprehensive Interior Design.

4. Confirm the Scope
For comprehensive design projects, we confirm the scope and issue the design deposit invoice.

5. Begin the Design
Once the deposit is paid, we arrange the site consultation and begin developing your project.

Ready to Discuss Your Interior?

Experience allows us to turn ideas into interiors that are practical, personal and beautifully resolved.

Visit our Fyshwick showroom or contact Insidestory to discuss your project. We will help you determine the most appropriate way to work with us and explain the next step before any commitment is required.

27 Collie Street, Fyshwick ACT
02 6280 5434
theinsidestory.com.au
Insidestory Pty Ltd

Interior Design

Frequently Asked Questions

Am I obligated to purchase your products? No. You are not obligated to purchase products through us. However, as part of our design service, we specify products from our carefully curated collection of highly regarded and trusted brands. If you choose to purchase products independently, you are welcome to do so; however, we cannot take responsibility for the quality, suitability, availability or performance of products sourced outside our recommendations.

Do you receive a commission on products I source independently? No. We do not receive or retain commission on products you choose to source independently.

Throughout the design process, our aim is to identify the best products and finishes to achieve your brief, while also ensuring we deliver the best possible value. We have longstanding relationships with hundreds of trusted suppliers, which allows us access to a broad range of quality products and competitive pricing.

Our clients value the convenience, quality and considered selection that comes from working with our established supplier network. As a result, we rarely need to source substitute products to fulfil a well-defined brief.

How long are my purchased design hours valid for? Design hours purchased as part of an Interior Design Plan are subject to an expiry date, which will be clearly outlined in your customised Design Brief.

Projects typically have a 6- or 12-month timeframe in which to use the allocated design hours. This helps maintain momentum throughout the project and ensures that product availability, pricing, quotes and estimated delivery timeframes remain as current as possible.

Once the specified expiry date has passed, any unused design hours are considered forfeited and cannot be redeemed for cash or refunded.

What happens if I don’t like a recommendation? Our initial consultation is an important part of the process and gives us an opportunity to understand your aesthetic preferences, lifestyle, priorities and overall design direction. We work across a broad range of design styles and principles and take the time to understand what you want to achieve in your space.

While we are confident in our ability to interpret your brief and create a cohesive design, there may occasionally be elements that require refinement. We welcome this feedback and will work with you to fine-tune the selections where appropriate.

Where a specific budget has been established, we also ask that clients approach the design process with an understanding that some compromise may occasionally be required. Our role is to help you prioritise the elements that will have the greatest impact, while ensuring the overall design remains both considered and achievable within your budget.