Trade Accounts

TERMS AND CONDITIONS

For all trade discounts/purchases, we (Inside Story) consider the registered trade client as our customer, not their client. We do not reimburse the registered trade client the commission for purchases made directly by their client, nor are clients allowed to purchase items using their Designer/Architect's discount.

All our quotations are valid for 30 days from the issuing date.

Please read the quotation/order carefully to ensure all details are correct. Make sure everything you require is mentioned clearly in the offered quote. If you are unsure or need further clarification, please feel free to contact our staff.

Inside Story does not take responsibility for incorrectly selected fabrics, products and accessories. We request the customer checks the quote thoroughly before we begin the job/place orders. 

PAYMENT TERMS

Window furnishings, joinery, custom upholstery and furniture - 50% deposit to proceed with orders and balances due on installation. 
Progress payments are required for partial installations or if installation bookings are deferred by the client or builder

Lighting - Payment in full to proceed with orders

Wallpaper and Fabrics - Payment in full to proceed with orders

Goods remain the property of The Inside Story Australia Pty Ltd until full payment is received.

Any problems with a product must be relayed to The Inside Story Australia Pty Ltd within 48 hours of installation/delivery

Outstanding debts will be forwarded to a third party after 30 days. Any costs associated with collection of outstanding debt will be added to the outstanding debt. Interest on overdue amounts is charged at 12% per annum.

Order Turnaround Time

The turnaround time given to you is an estimate only. Delivery times vary throughout the year and may be extended due to causes beyond our control. Inside Story takes no responsibility for delays caused by our suppliers (for example, out of stock or discontinued products or those faulty upon arrival).

Order Acceptance

Deposits/payments constitutes acceptance of quote details 

Deposit & Payment

All quotes require a 50% deposit to proceed with orders (or in full as stipulated above).

The balance is payable on the day of installation/delivery. We request progress payments for partial deliveries. Goods remain the property of Inside Story until the customer makes the final payment. 

If you experience any problems with the product, you must notify us within 48 hours of installation/delivery. You may withhold a maximum of 10% of the final payment until we resolve the reported problem.

We work with third-party debt collection agencies to recover the outstanding debt after 30 days. The customer must bear the cost incurred in the debt collection with the charge added to the outstanding debt. Interest of 12% per annum applies on overdue amounts.

Order Cancellations

A cancellation fee of

1. 50% of the total order value or
2. Full payment of any products ordered by Inside Story and labour already carried out by Inside Story, whichever is greater, is payable if you cancel your order.

Liability

We at Inside Story are not liable for any damage or injury caused by the use or misuse of products supplied by us.

Please read and select carefully. Inside Story does not take responsibility for your selections in the unlikely event that you are not satisfied with the end result.